Australian Shipping & Delivery
Shipping Costs & Times
We offer flat-rate shipping across Australia for AUD$20.00. All parcels are sent via standard air courier service.
Standard delivery to metro areas (NSW, QLD, VIC, ACT, SA) takes approximately 4-10 business days. Regional areas may require additional time.
Please note: Delivery timeframes are estimates only and may vary. You'll receive an automated email with tracking details upon dispatch.
Important Delivery Requirements
All orders require a signature on delivery, so someone must be available to receive your parcel. We use this service to ensure the safety and accuracy of your order. Delivery must be to a physical address (PO Box addresses cannot be accepted).
Please note: Courier instructions may not always be followed as requested - couriers cannot guarantee advance notice or delivery at specific times.
Products We Cannot Ship
Due to air courier regulations, aerosols and flammable items cannot be shipped by air and are therefore unavailable for order.
If Something Goes Wrong
Contact us at orders@synergyhair.com.au with your order number and date of purchase. Please include photos of any issues.
Incorrect Item Received
We maintain a 99.8% accuracy rate, but if we've sent the wrong item, we'll arrange a replacement immediately.
Damaged or Faulty Product
If your item arrives damaged or faulty, contact us right away. We'll work with you to resolve it as quickly as possible. Please note that damage claims with the courier may have timeframe requirements.
Lost or Stolen Parcels
Since all orders are sent signature-required to the correct address, we're unable to take responsibility for parcels that are lost or stolen after delivery.
Change of Mind
Due to hygiene requirements, we're unable to accept returns of opened hair and beauty products.
Home Hair Treatment Products
Home colouring and bleaching products are used at your own risk. We recommend following all manufacturer instructions carefully. Results depend on proper application, and we cannot be responsible for outcomes.
